Support
Frequently asked questions and how to reach us.
Write to us
For questions, suggestions or a problem: support@nobbiapp.com
We try to reply within a few working days.
Quick note: In Nobbi, entries sync so your family can share them, and are stored on a server in Europe; only family members see them. Patterns are calculated on your phone, and your child's data is never sent to AI.
Frequently asked questions
How do I add an entry, and what if I enter something wrong?
In the Tracking tab, tap the + at the bottom and choose a type from the “Add entry” menu: feeding, diaper, sleep, medication and more. You can log earlier entries too; you pick the time. If something is wrong, open the entry and edit it. If you delete an entry, tap “Undo” soon after to bring it back.
How do I invite someone from the family?
In Settings › Children and family, tap “Invite”. On the “Add person” screen, choose a role and tap “Share invitation link”. The person installs Nobbi, taps “I have an invitation” on first launch and pastes the link. If they already use Nobbi, they go to Settings › Children and family › “Paste invitation”.
The invitation link doesn't work. What can I do?
Paste the link or code into the “Paste the invitation link or code” field in Settings › Children and family › “Paste invitation”, then tap “Accept invitation”. If you see “This invitation is no longer valid”, it may have been used or expired; ask the sender for a new one. The sender can remove a waiting invitation under “Pending invitations” with “Cancel invitation” and create a new one. If the limit for people who can add entries is full, ask the sender for a viewer invitation. Still stuck? Write to support@nobbiapp.com.
What do the roles mean?
An Admin adds and edits entries, changes the child's details, and adds and removes people. A Caregiver adds entries and edits or deletes only their own. A Viewer can only look and cannot add entries. All three see all of the child's entries.
Can I follow more than one child?
Yes. If your account has more than one child, you see all of them, and the people with access to each, in Settings › Children and family › “Children”. If you accept another family's invitation, that child is added to your list; your current family and entries stay as they are.
How do I turn on a night look?
In Settings › Appearance and language › “Appearance”, choose “Dark” or “Day and night” under MODE; “System” follows your phone's light/dark setting. “Simple night view” on the same page opens the night Tracking screen with one rail and three large buttons; switch back anytime with “Full view”. All four themes (Milk, Rose, Forest, Twilight) have a dark version.
How do notifications and quiet hours work?
If notifications are off, tap Settings › Reminders › “Notifications”, or turn on Nobbi notifications in iPhone Settings. In Settings › Reminders › “Quiet hours” you choose a “Start” and an “End” time; during those hours tracking reminders arrive quietly, and medication reminders are not affected. “Calm mode” works on this phone only and for a set time: it hides timers and countdown visuals, and your family's screen does not change.
Can I get a summary for the doctor?
In the Care tab, open Profile, tap “For the doctor”, then tap “View summary” on the “Pre-visit summary” card. You see the entries of the last 7, 14 or 30 days on one page and can share it. It only shows what was entered in the app; Nobbi does not interpret, diagnose or advise.
Can I use Nobbi without internet?
Yes. A copy of your entries, and any entries not sent yet, stay on your phone, so you can read and write without a connection. Entries are sent once you are back online. If something could not be sent, you will find it under Settings › Records and data › “Pending entries”.
Where is my data, and does it go to AI?
Entries are stored on a server in Europe and on your phone; only family members see them. Patterns are calculated on your phone, and nothing about your child is sent to AI. There are no ads, and data is not sold. Details are in Settings › Privacy and account › “Where is your data?”.
How do I add a widget?
Touch and hold the Home Screen or Lock Screen, then choose Nobbi. In Settings › Appearance and language › “Lock Screen & widgets” you can hide the child's name.
How can I get in touch?
In Settings › Help, tap “Help and contact” › “Write to us”; your email app opens. You can also write directly to support@nobbiapp.com. The information attached is only the app version, iOS version and device model, nothing about your child or account. If you miss something, use “Leave a suggestion” on the same page.